Customer Experience
CX Strategy Consulting
Born from decades of experience supporting some of the world’s most admired brands, we understand the client experience is about more than technology.
You don’t need another pretty presentation from high-priced consultants; you need an innovative way to stay competitive and drive tangible outcomes across your CX programs.
CX Journey Mapping
Best Practices and Benchmarking Evaluation
Technology Roadmap
RFP and Supplier Selection
Transformation Strategy and Execution
Transformation Management
Custom Solutions
Outsource with Decades of Hands-On Experience
We have decades of experience managing and outsourcing contact centers for Fortune 500 and in-house at some of the world’s biggest BPO providers.
With our certified BPO providers, you’ll quickly improve the CX at every touchpoint. Our contact center BPO partners are experts in KPI performance tracking, management, and quality assurance, focusing on reducing customer friction and, in turn, improving customer satisfaction.
Certified BPO Supplier Program
Rapid BPO Supplier Identification
Existing BPO Supplier Evaluation
End-to-End BPO Strategy Development
Vendor Management Office (VMO) Optimization
Vendor Management Office (VMO) Services
Implementation
Our highly experienced CX implementation professionals help you jumpstart your CX technology projects.
Our team of certified implementation and project management experts ensures seamless enterprise integration with your future cloud platform and other supporting business platforms.
We support your organization at whatever level is most suitable for you – from simply turning the system on to full-scale transformation, design and implementation services.
Cloud Implementations – UCaaS and CCaaS
Custom Integrations & Middleware Development
BPO Implementations
PMO Oversight
Launch Readiness
Managed Services
As experts in the contact center and customer experience ecosystem, we provide consulting services along with 24/7 management and support to ensure you get results.
Our fully integrated customer experience managed services suite lets you optimize every aspect of your CX programs with four levels of support available.
With our proven business process skills and experience, we can supplement your existing team, fill any skills gaps, or enable you to scale rapidly. You’ll have the strategy and support to adapt to an ever-evolving market and improve the customer journey as your business needs change.
Drive CX performance and free up your internal resources from the day-to-day support, administration and management of your platform.
CCaaS Platform Management
Workforce Management (Forecasting, Scheduling, Real-Time)
Quality Management
Program Management or Business Transformation Office
The right partner can change everything.
You’ve got a vision. We’d love to support it.